Back in early 2011, Best Buy began requiring photo ID when returning a product – even if you had the receipt. The purpose of this was to identify and flag customers who have a history of returning items.
According to the Hartford Courtant, a man attempted to return a defective DVD he’d bought at Best Buy when the employee told him that this would be his last return for 90 days.
“I was told that I could not return or exchange any other items, even with a valid receipt,” he tells the Courant’s Bottom Line column, “because of some third-party return activity company. How can this be legal when a consumer clearly has a valid receipt?”
The customer admits to having “a few” returns dating back to before Christmas.
Best Buy stood behind their ‘translucent’ policy:
“Our system is compliant with all state and federal laws regarding the security and privacy of the information,” says Best Buy rep tells the Courant, “and provides far greater security than more traditional retail return practices, such as collecting consumer information on hard-copy return slips or saving consumer information on paper logs.”
The issue with their current policy is that no where is it stated how many returns are allowed within certain timeframes. Would it that hard to add some more fine-print on to the back of their receipt?
Best Buy isn’t the only company that is having problems with returns. Chances are that if you are being asked for ID while returning a purchase – you might risk being flagged.